Total Wine & More

I have went to this Total Wine & More to look for this Chardonnay that I wanted to get for my mother -in-law. I asked around to help me to find this type of Chardonnay. Then a bald manager, was trying to help me, I was already frustrated and told him why his employees are not doing their jobs. I know that each employee is doing their best, even though it was busy. I believe his name was Blaine, I think. I keep looking for my wine and I’m seeing that this manager is being rude to his employees. It’s not the employees fault, but it is the managers fault because you are supposed to be training them to do an excellent job. It doesn’t matter if each employee has their own different situation, but they are doing everything that they can do make it better and knows how to do the job. This Mayer needs to be checked by his boss and really ask his employees if he needs to do better. Each employee is doing a good job, but more training from the right manger, maybe a different manager, need s to be in place of making sure. That each employee is doing their jobs correctly. Thats Indy hospitality.

We generally shop the Total Wine and More at HTC, but we were in Carmel for dinner and decided to stop in. My husband likes Erdinger Beer from Germany and he grabbed a 4 pack. We have had pricing problems in the recent past with the HTC store so he took a picture of the price posted at $7.79. Of course it rang up at $9.99 and then my husband pulled his phone out and showed her the picture from their shelf showing the price to be $7.79. The cashier adjusted the price, BUT IF CUSTOMERS ARE NOT AWARE THAT THE STORE IS RAISING THE PRICES IN THE COMPUTER AND THEY DON'T TAKE A PICTURE OF THE POSTED PRICES, THEN THEY'RE BEING RIPPED OFF! This is a bad business practice! If you don't have the staff to change your pricing when whoever decided to raise it in the computer system, then don't raise it!!!!!

My mom placed a curbside order for 2 bottles of vodka and a case beer, pretty simple order. They didn’t include the vodka, which she realized the second she got home. She called them immediately and it rang and rang, and they never answered and it never went to voicemail. So she goes back in the next day and speaks to the manager, which she is polite about. First thing he says is “you didn’t check your order?” As if it’s her fault that your employees didn’t properly prepare the order. It also defeats the purpose of curbside if everyone has to get out and “check” their order for accuracy. He investigates into it a little bit and then says “oh yeah you’re right, they forget this”, because he didn’t believe her. She tells him about how she tried to call them, and he says “yeah we’re busy, sorry.” In an extremely insincere and annoyed tone. We are extremely understanding and we understand that holidays are crazy everywhere. But the condescension and accusatory tone is absolutely ridiculous, especially as we’re supporting and buying from your business, and we are long time, loyal customers.

I have went to this Total Wine & More to look for this Chardonnay that I wanted to get for my mother -in-law. I asked around to help me to find this type of Chardonnay. Then a bald manager, was trying to help me, I was already frustrated and told him why his employees are not doing their jobs. I know that each employee is doing their best, even though it was busy. I believe his name was Blaine, I think. I keep looking for my wine and I’m seeing that this manager is being rude to his employees. It’s not the employees fault, but it is the managers fault because you are supposed to be training them to do an excellent job. It doesn’t matter if each employee has their own different situation, but they are doing everything that they can do make it better and knows how to do the job. This Mayer needs to be checked by his boss and really ask his employees if he needs to do better. Each employee is doing a good job, but more training from the right manger, maybe a different manager, need s to be in place of making sure. That each employee is doing their jobs correctly. Thats Indy hospitality.

We generally shop the Total Wine and More at HTC, but we were in Carmel for dinner and decided to stop in. My husband likes Erdinger Beer from Germany and he grabbed a 4 pack. We have had pricing problems in the recent past with the HTC store so he took a picture of the price posted at $7.79. Of course it rang up at $9.99 and then my husband pulled his phone out and showed her the picture from their shelf showing the price to be $7.79. The cashier adjusted the price, BUT IF CUSTOMERS ARE NOT AWARE THAT THE STORE IS RAISING THE PRICES IN THE COMPUTER AND THEY DON'T TAKE A PICTURE OF THE POSTED PRICES, THEN THEY'RE BEING RIPPED OFF! This is a bad business practice! If you don't have the staff to change your pricing when whoever decided to raise it in the computer system, then don't raise it!!!!!